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Returns

Returns Policy

We run a strict but fair returns policy, valid within 30 days of purchase.

This policy does not affect your statutory rights

We will issue a refund in the following circumstances:

  1. If we have sent you the wrong product/s and you do not wish for us to supply you with a replacement.
  2. If you decide not to use our product and return it to us in its completely unused, original condition, allowing for us to resell it.

We are not able to pay for the postage costs on any returned products. However, if you are returning a product due to receiving the wrong products, we will supply you with a correct replacement plus some extra free products for your inconvenience.

Do not send us returned products that do not comply with the above 1) or 2) as we will not issue a refund under any other circumstances.

For returns under the returns policy above, please return to:

Creative Paper Co

PO Box 8011

Derby

DE74 2GU

United Kingdom


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